Privacy Policy

1. Age Requirement — 21 and Over

This Site is intended solely for users who are at least 21 years of age. By accessing or using the Site, you represent and warrant that you are at least 21 years old.

The Site is not directed to children, and we do not knowingly collect, use, or store personal information from anyone under the age of 21. In particular, and consistent with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under 13.

If we learn that we have collected personal information from anyone under the age of 21, or from a child under 13, we will delete that information as promptly as possible. If you believe a minor has provided us with personal information, please contact us at support@truechem.io so we can remove it.

2. Information We Collect

We collect only the information necessary to operate the Site and fulfill your orders. This may include:

• Account information — your name, email address, and password when you create an account.
• Order and shipping information — shipping address, phone number, and the products you purchase.
• Payment information — processed directly by our third-party payment providers. We do not store full card numbers or bank credentials on our servers.
• Communications — information you provide when you contact us or subscribe to updates.
• Usage and device data — such as IP address, browser type, and pages viewed, collected automatically through cookies and similar technologies to keep the Site secure and functional.

3. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders;
• Create and manage your account;
• Communicate with you about orders, support requests, and, where you have opted in, updates and offers;
• Verify eligibility, including age, and prevent fraud or misuse of the Site;
• Maintain the security, integrity, and functionality of the Site;
• Comply with applicable legal obligations.

We do not sell your personal information.

4. How We Share Information

We share personal information only as needed to run our business, and only with parties who are bound to protect it. These include:

• Service providers — such as payment processors, shipping and fulfillment partners, email providers, and hosting and analytics providers, who process information on our behalf.
• Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of truechem, our users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart, secure the Site, and understand how the Site is used. You can control cookies through your browser settings, though some features of the Site may not function properly if cookies are disabled.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide our services, fulfill orders, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information, and to opt out of certain uses. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion.

To exercise any of these rights, contact us at support@truechem.io. We will respond in accordance with applicable law.

9. Third-Party Links

The Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of the Site after any changes take effect constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact: